In June 2011 I wrote a piece about how awful the then new Singapore Airlines website was and reports at the time detailed crashes and problems by many Singapore Airlines users. The problems were surprising because the in-flight service is so good.
Unfortunately despite apologies from the airline’s CEO months ago and a massive user backlash, it seems 18 months later the site is still causing a headache – booking attempts in recent days reveal “Internal Server Error”, “Application Error”, “Unable to process request” and suggestions to call them instead.
With their profits down considerably this quarter, I can only hope that user dissatisfaction with the site is contributing to the decline.
When will it be fixed?